GENERAL MANAGER
JRoots
Job Title: General Manager
Reporting To: Managing Director
Contract: Full-Time
Location: Office-based in North London
PRINCIPAL RESPONSIBILITIES
Due to exponential growth, JRoots is looking for a General Manager to manage and expand the organisation. The General Manager will be responsible for the continued growth and management of the business, developing the sales, penetrating new markets, developing new destinations, as well as managing the organisations procedures from initial enquiry through to the execution of the trip on the ground. This is a very exciting time to join JRoots as it embarks on unprecedented growth and seeks the right person to take the organisation to the next level. This is a full-time role based in our North London office.
The post holder will also need to have oversight of each department and line manage all JRoots staff whilst working closely with the Tour Operators to put together trips, manage and meet customer’s needs & expectations, and ensure each part of their tour is delivered.
Trip Management
The role includes managing logistics for all JRoots trips including:
Overseeing and creating complex and detailed itineraries for trips
Taking full ownership of the tour’s delivery and outcomes
Risk Assessments
Responsibility for inbound UK trips from abroad
Ensuring sufficient support is provided to sister organisations for trips to new locations
ATOL - renewals and legal matters
Attend and present pre and post trip briefs and debriefs
Development
The General Manager will be tasked in supporting the development of a road map broken down per year of its objectives and expansion.
Develop a sales and marketing strategy
Strategically identify new sales markets and revenue streams
Create a business plan to gain market share
Build new products and locations
Team Management
The General Manager will be responsible for managing JRoots staff and includes managing upwards, delegating responsibilities and supervising their work to ensure the team members achieve their KPI’s in line with the objectives of the entire organisation. This will entail line managing a team of multiple Tour Operators, Guides, Sales Staff and any supporting roles; being responsible for their training and development and also providing guidance and motivation to drive maximum performance whilst ensuring company policies and legal guidelines are followed at all times.
In addition, the General Manager will need to:
Deliver and report regularly to the Directors and Trustees
Lead on large-scale projects
Problem-solve to provide solutions to issues as they arise
Oversee JRoots’ fundraising campaigns
Negotiate contracts with suppliers
Liaise with clients
Work with overseas suppliers and internal staff to ensure that all Health & Safety Audits are complete and accurate
Required Skills & Experience
Proven business development and sales skills
Line management experience with excellent leadership skills
Excellent communication skills and the ability to negotiate with suppliers
Good IT knowledge with proficiency in all Microsoft Office applications and CRM databases
Organised and focused, with high attention to detail
Capable of thinking on one’s feet and managing pressure whilst juggling multiple tasks
Knowledge of Safeguarding
Experience of working in the travel industry and additional languages would be advantageous.
To apply, please send CV and cover letter detailing suitability to kasia@jroots.org.